Telephone Customer Service Representative

Job Description
As a Denver Post Top Workplaces award winner six years in a row (2012-2017), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.

24-Hour Telephone Customer Service Representatives work in a fast paced call center atmosphere. These knowledgeable representatives perform similar duties as tellers, personal bankers, and new account representatives all over the phone. This role makes FirstBank as accessible as possible 24 hours a day. Flexible schedules are available and additional pay may apply to individuals bilingual in Spanish and English.

Essential Duties and Responsibilities:

- Frontline customer contact without being in a branch location.
- Assisting customers in an inbound call center via phone.
- Help with customer needs, respond to inquiries, complete daily transactions.
- Learning and knowledge about various aspects of other centralized departments (Online Banking, Fraud, Centralized Accounts and Loans, and Telephone Wires).
- Fast-paced environment with new daily challenges.

Pay: Starting at $14.50/hr for candidates bilingual in English and another language.

Work Hours: May include one weekend day to start, schedules negotiable based upon candidate and department needs

The position includes FirstBank Headquarters employee benefits such as: FirstBank Fitness Center, Craft Café and Deli, Game Room, 4th floor Rooftop Patio, RTD/Lightrail Eco Pass with free shuttle to work from Oak Street Station.
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