Concessions Lead

Butterfly Pavilion
Job Description
Title: Concession Lead
Position Reports To: Retail Manager
Direct Reports: Concession Associate's
About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere, because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future. 
FLSA: Part Time/Non Exempt up to 28 hours per week
Salary/Hourly Rate: Starting at $13.50 DOE
Position Summary:   The Concessions Lead is responsible for the entire food service experience in the Beestro, Butterfly Pavilion's new concession addition.  The Lead will maintain the highest food safety and sanitation standards while taking, preparing, and serving customer orders with the highest level of guest satisfaction and customer service.   
Essential Functions & Responsibilities:
  • Observe, practice and enforce all established health and sanitation procedures.
  • Ensure all food products are prepared, held, and served at correct temperatures per health requirements.
  • Guarantee the proper rotation, labeling and dating of all products, use the proper utensils and portions at all times.
  • Maintain a clean, sanitized, and organized work environment.
  • Manage the food quantities, quality in prep, on the line and in holding cabinets.
  • Ensure all orders are cooked timely and with accuracy.
  • Assist with re-stocking of all wares and food items as needed as well as assisting other positions.
  • Perform all opening, closing and cash handling procedures necessary.
  • Provide professional and courteous service at all times for a best in class experience.
  • Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
  • Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests!
  1. Build relationships
  1. Teamwork and cooperation
  1. Detail-oriented
  2. Communication skills
  3. Department Knowledge
  4. Interpersonal Skills
  5. Results and goal oriented
  6. Building teams
  • Cash handling experience
  • Superior food preparation and handling skills
  • Excellent communication and customer service skills
  • 2 years of experience in food preparation in a fast paced environment.
  • Must be able to interact verbally and listen attentively to co-workers and management.
  • Ability to follow written and oral direction.
  • Ability to work under pressure and independently
  • Possess high energy, be outgoing, and be a quality driven team player.
  • High attention to detail is a must
Additional Requirements: 
Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items. Must be able to go from warm to cold climates (workstation to coolers). Hours may be extended or irregular to include nights, weekends and holidays
Work Environment / Physical Requirements: 
While performing the responsibilities of this position, these work environment characteristics are representative of the environment the Concessions Lead will encounter.  Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.
At Butterfly Pavilion, the employee is occasionally exposed to a moderate to loud environmental noise for extended periods of time.
While performing the responsibilities of this position, the employee is required to talk, see, and hear. The employee is required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift, carry and items up to 50 lbs.

How to Apply:
Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status.
Applicants must submit a Resume and Cover Letter to the following link:  Position is open until filled.  No phone calls or drop in's please. 
Contact Information